Shipping policy

Last Updated: August 21, 2026

At Beehive Meals Family, LLC (“Beehive Meals”), we take extra care to package your meals so they arrive frozen, cold, and ready for your freezer.

Because our meals are perishable food products, shipping works a little differently than it does for ordinary packages. Here’s what you can expect.

Where We Ship

Beehive Meals currently ships to all 50 states.

Shipping availability may vary by specific address or ZIP code. Available shipping options will be displayed during checkout.

We currently use carriers including UPS, FedEx, and OnTrac. Carrier availability may vary based on your location and shipping method.

Processing Time

Orders are processed Monday through Friday.

Our typical processing time is 1–3 business days after your order is placed.

During holidays, peak seasons, severe weather, or other circumstances that affect our operations, processing may take longer.

Once your order has been processed and shipped, you will receive tracking information by email and/or text message.

Transit Time

Once your order leaves our facility, it typically arrives within 1–2 business days.

Your actual delivery time may vary based on your location, shipping method, carrier operations, weather, holidays, rural delivery schedules, or other circumstances outside of our control.

Our typical total order-to-delivery timeline is approximately 3–5 business days, although delivery times are estimates and are not guaranteed.

How Your Meals Are Shipped

Your meals are frozen and carefully packed in insulated packaging designed to help maintain appropriate temperatures throughout transit.

Depending on the shipment, your order may include:

  • An insulated cooler or liner

  • Our Beehive Meals insulated bag

  • Dry ice

  • Ice packs

  • An insulated shipping box

We determine the amount and type of cooling materials used based on factors such as your location, shipping method, weather, and expected transit time.

Dry Ice

Dry ice is used to help keep your meals frozen during transit.

It is completely normal for the dry ice to have fully evaporated by the time your package arrives. The amount of dry ice used is calculated based on the expected transit conditions, and the dry ice may disappear before delivery while the insulated packaging continues to help protect your meals.

If dry ice remains in your shipment when it arrives:

  • Do not touch dry ice with your bare hands.

  • Keep dry ice away from children and pets.

  • Do not place dry ice in an airtight container.

  • Allow remaining dry ice to dissipate in a well-ventilated area.

When Your Order Arrives

You do not need to be home when your order is delivered. Our insulated packaging is designed to help protect your meals for a period of time after delivery.

However, because our meals are perishable, we recommend bringing your order inside and transferring your meals to your freezer as soon as reasonably possible after delivery.

When your order arrives, inspect the shipment and meals.

Your meals should arrive frozen or refrigerator-cold.

Some ingredients, sauces, or components may feel softer or partially thawed because different ingredients freeze at different temperatures. This can be normal.

If you have concerns about the condition or temperature of your meals, please contact us before consuming the affected products. Do not consume any product you believe may have been temperature-abused in transit; contact us and recommend appropriate action, including replacing the meals..

When you are ready to prepare a meal, thaw it in the refrigerator — do not microwave or thaw on the counter at room temperature. Follow the cooking instructions provided with the product and cook to the temperature indicated on the packaging.

Shipping Claims

If your order arrives with a problem, please submit a shipping claim within 7 calendar days of delivery.

Shipping claims may include:

  • Damaged products

  • Missing products

  • Incorrect products

  • Significant shipping delays

  • Products that arrive in an unacceptable condition

  • Other significant issues with your order

When submitting a claim, please provide your order number and a description of the issue. We may also request photographs or other information to help us evaluate and resolve the claim.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

For additional information, please see our Refund Policy.

Shipping Delays

While we work hard to keep orders moving quickly, shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Extreme temperatures

  • Winter storms

  • Natural disasters

  • Carrier delays or service disruptions

  • Holidays

  • Rural delivery schedules

  • Incorrect or incomplete shipping addresses

  • Other unforeseen circumstances

If your shipment appears to be delayed, please check your tracking information first. If you believe your order has been significantly delayed or may be compromised, please contact us.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We may be able to update the address if your order has not yet entered processing or shipment.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

If an order is delayed, returned, or otherwise affected because an incorrect or incomplete address was provided, we will work with you to determine whether the order can be reshipped or otherwise resolved. Additional shipping charges may apply in certain circumstances.

PO Boxes

We currently do not ship to PO Boxes.

If a PO Box is entered as the shipping address, your order may be delayed while our team contacts you to obtain a deliverable address.

Rural and Extended Delivery Areas

Some rural or extended delivery areas may have limited carrier delivery schedules.

If your ZIP code falls within one of these areas, your order may require additional processing or transit time.

We will use the shipping method and carrier we determine to be appropriate for your location.

We hold the right to refuse shipping if the address is located in a difficult to reach location.

Subscription Orders

Subscription orders are processed and shipped according to the same general shipping practices described in this policy.

Your subscription’s billing date and order processing date may differ from the date your package is delivered.

Once a subscription order is billed, it will be processed according to our standard processing and shipping schedule.

For information about managing, skipping, or canceling a subscription, please see our Terms of Service and applicable subscription terms.

Order Changes and Cancellations

Because our meals are perishable and prepared for shipment, there is a limited window in which an order can be changed or canceled.

Please contact us as soon as possible if you need to make a change.

Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made.

Once an order has shipped, we are unable to cancel or modify it.

For additional information, please see our Refund Policy.

Contact Us

If you have questions about your shipment or need assistance with a delivery, please contact us:

Beehive Meals Family, LLC, 558 W Stockman Way, Ogden, UT 84401

Phone: 801-589-0591 · Email: hello@beehivemeals.com

When contacting us about an order, please include your order number whenever possible.

Policy Changes

We may update this Shipping Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date.